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THE RAPIDLY CHANGING ROLE OF TECHNOLOGY FOR THE MIDDLE MANAGER

It wouldn't be 2024 without considering the impact of AI on management and organizational health!

While there have been many evolutions in the workforce, from the establishment of the

5-day week, to collective labor agreements, to offshoring trends, the impact of AI on the workforce must be one of the most rapid, disruptive and hotly discussed topics ever.

Humans have generally adapted through all of these advancements (work didn’t decrease with the steam engine, electricity or computing), and most argue that we will continue to for the foreseeable future.

In the short-term, quickly evolving Digital & AI tools are giving the “Augmented Manager” more support than ever: Decision Intelligence (predictive analytics, scenario modeling, performance tracking), Manager Enablement (task automation, collaboration), Change Management (comms platforms, engagement tracking, progress monitoring) … and more.

An immediate and unsettled debate is whether we are facing a future of manager augmentation or replacement, depending on how bullish you are about AI and AGI.

While I don’t think we are necessarily yet close to an answer, what is clear is that managers need to more quickly adapt in light of these technologies.

When GenAI was first unveiled, a popular quote attributed to Economist Richard Baldwin at the 2023 WEF Growth Summit said:

IN CONCLUSION

The nature of leadership will continue to evolve, whether it is through technology, or evolving leadership/organization models such as hybrid, dynamic, agile structures.

However, without the “Space to Lead” – many of these advancements will be hampered by the perennial problems of organizational complexity, with overlapping, redundant or overstretched leadership roles.

So, it’s important get the foundation right, investing in “fewer but better leaders and managers” and creating the right culture and ways of working for the benefit of all.

about the author

Andrew Kilshaw

Founding Partner, TalentOptima

As Founding Partner at TalentOptima, Andrew brings 25+ years of proven experience elevating organizational capability and accelerating and delivering transformation, with highly evidenced results.

He is known for his collaborative approach to developing innovative, disruptive and data-informed strategies, and driving systemic and engaging human-centred change. Equal parts of curious, think and do.

He found his passion for helping organizations and employee realize their potential while study his MBA at IMD in Switzerland. He stayed on, working with faculty, to help Fortune 500 companies learn their way to the greatness needed for each to be successful and thrive. Since then, he has gained 18 years’ of experience helping raise the game of some of the world's most recognized brands, often leaders in their respective industries - Nike, BlackRock, Shell and Sanofi.

Experience Driving Organizational Health

Andrew brings significant experience in helping complext global organizations be more efficient and effective.

Explore examples of his experience

the augmented leader

but WHAT ABOUT AI?

THE RAPIDLY CHANGING ROLE OF TECHNOLOGY FOR THE MIDDLE MANAGER

“AI WON'T TAKE YOUR JOB, IT'S SOMEBODY USING AI THAT WILL TAKE YOUR JOB*.”

The ai-augmented leader

IN CONCLUSION

about the author

Andrew Kilshaw

Experience Driving Organizational Health

the augmented leader

but WHAT ABOUT AI?

THE RAPIDLY CHANGING ROLE OF TECHNOLOGY FOR THE MIDDLE MANAGER

“AI WON'T TAKE YOUR JOB, IT'S SOMEBODY USING AI THAT WILL TAKE YOUR JOB*.”

The ai-augmented leader

IN CONCLUSION

about the author

Andrew Kilshaw

Experience Driving Organizational Health

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